Terms and Conditions

Terms and Conditions for mise en place catering services These Terms and Conditions (“Terms”) govern the provision of catering services (“Services”) by mise en place (“The Company”) to the client (“The Client”) and constitute a legally binding agreement between the parties. A deposit of 75% of the total cost must be made to secure the date. This secures the chef(s) and the date of your event. We base the amount of the deposit from the amount of guests you expect (at most) and the menu format, e.g. how many items per category you would like. The deposit amount can change if your group becomes larger or smaller, or adds/removes menu selections and will be reflected immediately in the electronic invoice. Adjustment of Deposit for Menu Changes If there are any changes to the number of courses per guest, the total cost and required 75% deposit will need be adjusted. At this point the we require the client to provide the updated amount based on the group count and menu format (or menu items if already chosen). The customer is obligated to pay the updated deposit to secure date, the group count, and/or menu changes. If the client does not agree to pay the updated deposit amount, the event is not secured per the Company terms & conditions outlined. Notification Deadline Any changes to guest count or menu format must be communicated to the Company no later than 96 hours before the event and must include any necessary deposit adjustments which include an additional deposit amount if the group increases, and/or menu selections if they exceed the original amount. If the group size decreases, and/or menu selections result in a lesser amount the remaining due will be adjusted to reflect this change and the client will be refunded. If the client fails to communicate within the 96 hours, the Business may not be able to perform the service. E.g. If a client has paid the deposit, and the amount is based on 6 people but the client emails, calls or sends an SMS to the Company to notify the Company that the group will now be 7 people instead of 6 people, we cannot guarantee the event is still booked as planned until we confirm. The company will provide the client with the adjusted amount which will be updated on the electronic invoice. If the amount is less, the remaining due will reflect the decreased amount or a refund amount may also be sent electronically to the card you paid the deposit with. Consequences of Late Notification Failure to notify the company of any changes within the 96 hour window can result in inadequate staffing, food, supplies, potentially resulting in the need for the company to cancel the event and the client forfeits their deposit. The Business will make every effort to prevent deposit forfeiture, and aim to reschedule or provide other services, gift cards or something customized. The company will offer the client a credit less any expenses incurred within the 96 hours leading up to the client event date. Refunds No refunds will be processed for the following with less than 96 hours notice from the client, including changes to menus, guest count, and/or if the client fails to pay updated deposit amounts. "Cut Off" Dates The final "cut off" date for any changes in guest count or menu format is 96 hours or more before the event start time. This allows The Company to make necessary adjustments in staffing, food orders. and food preparation. Emergency and Unforeseen Circumstances If The Company needs to cancel the service date due to any impact from natural disaster, illness, or other emergency, The company will offer the client their choice of available service dates based on Company and Client availability. If the cancels the service date due natural disaster, illness, or other emergency, the company will offer the client their choice of available service dates based on the company availability. The company will make full effort to save the client any amounts possible and will operate in good will.