Terms and Conditions

Outdoor Events - Rain or Shine All events are “rain or shine” unless otherwise stipulated. The CLIENT is responsible to provide an alternate indoor location in the event of inclement weather. We highly recommend having the performer conduct activities inside. If you choose an outside party, you will need to make sure the outdoor area is clean and shaded. The location must be free of dirt, mud, rain and extreme wind. Our Performers are wearing high-end costumes and wigs that cannot risk being stained, or wind-blown. The performer reserves the right to leave the location if she is being subjected to rain or wind that is damaging to her costume or wig. On sunny days, please provide a completely shaded/covered area for the performer and all activity she conducts. ? Cancellation Policy Our entertainers clear their schedule for your event and refuse other bookings to keep you a priority. All fees are non-refundable. No refund will be issued due to inclement weather. No refunds are issued for cancellations. Bookings can be rescheduled if done 3 weeks prior to the event. We reserve the right to cancel or change performers / characters for any appearance due to serious or contagious illness or injury of the performer or the performer’s family. In this situation, we will do our best to find a new performer for your event, howevr if we cannot, the booking deposit will be put towards a new available event date along with a coupon for the next time.