Terms and Conditions

Payment Methods: Mastercard, Visa, American Express and Discover, Company checks or cash. Deposit of 50% due at time of booking with final payment due 24 hours prior to the event. Cancellation Policy: If the event is cancelled, within 2 days of your event date, all deposits and prepayments are forfeited in full. If Charlotte Sue’s, LLC is able to re-book your date with a similar event, all prepayments and deposits are returned in full (less $ 200.00)

Terms and Conditions

DEPOSIT A 50% estimated deposit is due at time of booking. Unless other arrangements have been made. FINAL PAYMENT Final Payment for your event is due 3 days prior to your event date for all events $2,000.00 and above. Final Payment for your event is due on the day before your event date for all events under $2,000.00. Payment plans and or terms are available upon request FINAL GUEST COUNT Final Guest Count, not subject to reduction, is due 5 days prior to your event date(s). If you need to increase your guest count, within 5 days of your event date, we will make every effort to accommodate your request. Additional fees and charges MAY apply beyond the normal agreed upon expenses outlined within your catering contract. PAYMENT METHODS: Prices quoted are based on a cash/check purchase. All client's wanting to pay via Credit Card will be assessed a non cash payment (cc processing fee) of 3% per the amount of transaction. KENTUCKY STATE TAX Charlotte Sue’s, LLC charges the current rate of 6% on all listed services. SERVICE CHARGES Charlotte Sue’s, LLC Charges 18% Service Charge on every event, unless otherwise indicated within your Catering Contract. At the client's discretion, any extra tip/ or gratuity will go directly to the service staff. CANCELLATION BY CLIENT / VENUE / ACTS OF GOD All prepayments and deposits are returned in full ( less $ 200.00) if your event is cancelled by you, your venue or by act of god, 180 days or more, from your event date. If the event is cancelled, between 90 days and 179 days from your event date, all prepayments and deposits are returned to you in full (less 50% of your deposit amount up to but no more than $1,000.00) . If the event is cancelled, within 89 days of your event date, all deposits and prepayments are forfeited in full. If Charlotte Sue’s, LLC is able to re-book your date with a similar event, all prepayments and deposits are returned in full (less $ 200.00) CANCELLATION BY CHARLOTTE SUE’S, LLC Charlotte Sue’s, LLC reserves the right to terminate this contract for any reason. IF Charlotte Sue’s, LLC terminates this contract over 30 days prior to your event date, all deposits and prepayments will be returned in full within 10 days. IF Charlotte Sue’s, LLC terminates this contract within 30 days prior to your event date, all deposits and prepayments will be returned in full.