Event Source (Pittsburgh)

There is no rental product minimum for orders; however some of our rental products come in set rack and pack quantities. Dinnerware, chargers, flatware, and napkins are rented in packs of 10. Glassware are rented in full racks. The size of the glass determines the number of glasses per rack. Glasses are racked in quantities of 12, 16, 20, 25, 30, 36, or 49. Racking ensures accurate counts and keeps the product in sanitized conditions.

If you have a rental emergency outside of our office hours of 9:00 AM - 4:00 PM Monday through Friday, please call our hotline number at 877.901.0000 and select option 2 to leave your message. One of our team members will follow up with you.

The items are available for use for a 24-hour (1 event day) period at no additional cost. We have a tiered structure for extended rental rates based on event days: 2 event days is a 1.35 rental rate; 3 to 7 days is a 1.5 rental rate; 8 to 14 days is a 2.0 rental rate; 15 to 21 days is a 2.5 rental rate; and 22 to 28 days is a 3.0 rental rate.

Our standard freight is a round-trip price including delivery and pickup between the hours of 7:00 AM - 7:00 PM Monday through Saturday on open business days. This means our drivers will arrive anytime in that time range. We also offer additional service add-ons for priority routing timed specific windows and delivery or pickups needed outside of our business hours. View our helpful reference rate sheet on our site under "Resources" and "Delivery and Labor."

Yes. Will Call pickup and return are available at our Cleveland facility, located at dock door #13 on the south side of the building. Will Call hours are Monday through Friday, 9:00 AM - 4:00 PM. Please ring the door buzzer upon arrival. Limited Will Call pickup may also be available at our Detroit, Pittsburgh, and Columbus locations by advance arrangement. Availability and hours at these locations vary, so please coordinate with your Event Consultant in advance.

Our preferred method of payment is an ACH or e-check, which can be completed easily through our secure payment link. We also accept all major credit cards including Visa, American Express, Mastercard, and Discover. A 3% recovery fee applies to credit card payments. Payment by check requires an approved credit terms application.

You may cancel reservation orders that do not contain any specialty procured products up until seven (7) days prior to the delivery date for a full refund. Reservation contracts containing specialty procured products may still be canceled; however, the rental fees associated with the specialty items are non-refundable. Cancellations or rental order reductions made within four to six (4-6) days before the delivery date will receive a 75% refund. Cancellations or rental order reductions made within one to three (1-3) days before the delivery date will receive a 50% refund. There is no refund for orders that cancel or reduce on the same day as the delivery date.