Terms and Conditions

PICK-UP AND DELIVERY Our Pick-up and delivery schedule is based on a 24hr rental period All igloos must be available for pickup the following day before 1 pm. BOOKING To book The Lit Lounge we ask for a 50% deposit upon booking. The remaining balance is due the day of your event date. If your booking is less than 7 days before the event date, the full payment outlined in the contract is due upfront. We accept CASH, EMT, PAYPAL AND ALL MAJOR CREDIT CARDS REFUNDS & CANCELLATIONS We accept cancellations and issue refunds on your deposit up to 15 days before your event date. Unfortunately, our Canadian winters may become inclement, and we may have to move the time, and date or even evacuate the igloo at your event. In this rare case, our service may be rescheduled for another date. What areas do you service? The Lit Lounge travels anywhere within the Greater Toronto Area. We offer free delivery within our service area, and $1.75/km travel fee applies to events outside our catchment. Please see the map for details. The Lit Lounge is available for travel year-round