I work in hospitality in Normal, Illinois and one of my responsibilities is preparing, scheduling and organizing conference rooms for upcoming meetings and events. Last week, I made a catastrophic clerical error in scheduling one such event. There was to be a business meeting over dinner at my hotel restaurant that evening, but I had scheduled it for the following evening. My guests' representative called my office to confirm that everything was prepared for the event. I paused for a moment in shock at my blunder, then replied, "Yes, everything is taken care of." Then, the foot race began. I rushed off to the kitchen to inform the chef of my mistake, and, after a proper brow-beating, I made off to the florist's shop. I came to my most trusted florist, Becks Family Florist, knowing that I had never set them on such a tight time frame. When I burst through the door, the florist knew immediately that I was in dire need. She immediately stopped her trimming and arranging to ask me what was the matter. I informed her of my situation, budget and requirements. She reassured me that the order could be filled in time. I went back work to further prepare for the conference, and four hours later, a Becks van pulled up and delivered three perfect floral arrangements just in time. Becks Family Florist truly was a career-saver that day.