Terms and Conditions

Cancellation Policy: Cancellation and Rain Check: We understand that plans can change unexpectedly. While we have a "No Refund" policy, we are pleased to offer a rain check option. If you need to cancel your rental order, you have the option to receive store credit in the form of a rain check. Rain Check Terms: Store Credit: Upon cancellation, you will receive a rain check in the form of store credit. Validity: The rain check is valid for one year from the original event date. Usage: You can use the store credit towards future rentals from our inventory. Force Majeure Exceptions: In the event of unforeseen circumstances beyond your control, such as natural disasters, government regulations, or other instances of force majeure, we will review each situation on a case-by-case basis. While we cannot guarantee refunds, rain checks, or store credit, we will work with you to find a suitable solution. Deposit and Booking Fee: Any deposit or booking fee paid at the time of booking is non-refundable. This fee is retained to cover administrative costs and to secure your reservation, making the items unavailable to other potential customers during the specified rental period. Understanding the Policy: We encourage you to carefully review our cancellation and rain check policy before making a booking. By proceeding with the booking and making a payment, you acknowledge that you have read, understood, and agreed to this policy. Changes to Order: At VisualTwist Events LLC, we understand that event planning can be dynamic, and adjustments may be necessary to ensure your event's success. We are committed to accommodating your change requests while maintaining a seamless rental experience. To facilitate this process, please review our Change Request Policy outlined below: Change Request Submission: Clients may submit change requests in writing via email or our designated change request form. Changes should be submitted as early as possible to allow for adequate planning and preparation. Change Types: Change requests may involve alterations to the rental items, quantities, delivery schedules, or event details. Clients are encouraged to specify the nature and scope of the requested changes clearly. Cut-off Date: To ensure efficient planning and execution, we have a designated cut-off date for accepting change requests. This date is typically at the latest 5 business days before the event date. Change requests received after the cut-off date will be evaluated on a case-by-case basis, and additional costs may apply. Feasibility Assessment: Upon receiving a change request, we will promptly assess its feasibility. This evaluation considers factors such as item availability, scheduling, and potential impact on costs. Quote and Approval: If the requested changes are feasible, we will provide a detailed quote outlining any associated costs. Clients must review the quote and provide written approval for the changes before they are implemented. Revised Agreement: Upon approval, we will update the rental agreement to reflect the approved changes. Both parties will sign the revised agreement to confirm the new terms. Inventory and Logistics: We will coordinate with our team to ensure that the necessary inventory and logistics adjustments are made to accommodate the changes. Communication: We will maintain clear and open communication with the client throughout the change request process, providing updates as necessary. Billing and Payment: Any additional costs resulting from approved changes will be reflected in the final invoice. Clients will receive a revised invoice, which should be settled in accordance with our payment terms. Post-Event Review: After the event, we welcome feedback and the opportunity to review the changes made to ensure client satisfaction and enhance our service. At VisualTwist Events LLC, our goal is to make your event exceptional. We appreciate your cooperation in adhering to this Change Request Policy, as it allows us to better se

Terms and Conditions

Cancellation Policy We understand that plans can change unexpectedly. While we have a "No Refund" policy, we are pleased to offer a rain check option. If you need to cancel your rental order, you have the option to receive store credit in the form of a rain check. Deposit and Booking Fee Any deposit or booking fee paid at the time of booking is non-refundable. This fee is retained to cover administrative costs and to secure your reservation, making the items unavailable to other potential customers during the specified rental period. Force Majeure Unforeseen Circumstances: At VisualTwist Events LLC, we understand that unforeseen events beyond our control can impact the execution of events. This Force Majeure Policy outlines how such situations will be handled. Photo Usage Policy As part of your rental experience with VisualTwist Events LLC, we may capture and use photographs or videos of the rental items, event setup, and decor for promotional and marketing purposes. This policy outlines how these media assets will be used and your rights in relation to their usage. Media Usage Promotional Materials: Photographs and videos may be used on our website, social media platforms, print materials, and other promotional channels to showcase our rental offerings and event decor. Marketing Campaigns: Media assets may be featured in our marketing campaigns, both online and offline, to highlight the creative and unique aspects of our services. Rights and Ownership Ownership: The ownership of the media assets remains with VisualTwist Events LLC. Permission: By entering into this rental agreement, you grant VisualTwist Events LLC permission to use media assets captured during your event for the purposes outlined above. Guest Privacy No Personal Information: We are committed to protecting the privacy of our clients and their guests. We will not use media assets that include identifiable personal information without obtaining explicit consent. Intellectual Property: Respect for Intellectual Property: Customers are expected to respect intellectual property rights, including copyright and trademark laws, when using our products and services.