Mkali Moments Events – Disappointing Experience with Unfulfilled Contract — An Eventective User from Montreal, QC, Canada

We hired Mkali Moments Events to plan and execute our 20th wedding anniversary celebration on July 5, 2025. After six months of planning and a contract totaling over $12,000, the event was unfortunately a major disappointment due to numerous unfulfilled promises and logistical failures. Here are just a few of the issues we encountered: The venue was not ready at the contracted start time. Lighting was not installed as agreed (no uplighting or string lights). Blue carpet was not delivered; a slippery fabric was substituted, and guests tripped over it. The dessert table was not set up by the vendor, and several paid-for items were missing, including custom desserts and fruit kebabs. The bartenders were not trained mixologists, and guests waited 30–45 minutes for drinks. The air conditioning was insufficient, and the bathrooms were not maintained throughout the night. Setup debris (wires, screws, zip ties) and cluttered equipment were left in visible guest areas. The business owner promised to be present during the event but was absent. We contacted the owner immediately after the event. She acknowledged many of the failures in writing and repeatedly promised a partial refund — but after weeks of missed deadlines and delays, she never followed through. We have now filed a formal claim in small claims court to recover part of what we paid for undelivered services. We’re sharing this review to help other clients make informed decisions. Our experience does not reflect professionalism or reliability, especially for once-in-a-lifetime events.