Has anyone else had problems with planners not responding to e-mails or phone calls? Or is it just me?
I was getting NO REPONSES from these so-called "planners." Finally, after several attempts, I was able to get somebody on the phone. Boy did I ever get an earful. Apparently these "planners" are simply people inquiring about the availability of a specific venue, etc. and have expressed no interest in receiving any quotes or contacts from vendors. The person I spoke to said that they innocently inquired about a venue and then Eventective has sold their information in the form of "leads" to all sorts of various vendors. This person was very upset that they had been inundated with calls and emails. I explained that I had purchased the "lead" from Eventective and was simply trying to follow up on that purchase. This was disturbing news to the individual, who in no way wanted their information shared with vendors. I feel taken advantage of, and I can only imagine how the person on the other end of the phone felt. If they received calls from 20 different vendors, then Eventective made approximately $50 from an innocent inquiry. The individual said that they never at any time expressed any interest in a DJ (my particular business), photographer, or anything else. Now there is a frustrated and angry potential client out there for somebody else. Not me, since I purchased a lead and pissed them off simply by following up.
I can't respond back to my "interested" vendors because I can not find them in my inbox. I received their "I am interested" but they are no where in my box nor can I find the "Sign-in my Event Dashboard." So I am not ignoring You I don't know how to contact you with out Googling your name. If I am doing that, why are you paying someone to obtain MY name?
I am a planner and have had a lot of leads already, my problem is getting my clients get back to me about what vendor they want to deal with to be able to respond. I try to communicate as much as possible with the other vendors, but sometimes it's hard when you don't know what your clients want.
I have read a lot of these posts and find that not everyone is getting leads. If they are out there and most people are not getting them, then who is getting them? I usually e-mail them the first day and tell them about us, our services and our
web page. After a few days I send a follow up e-mail. Most times I haven't even heard from them. After the 12 days I send
an e-mail asking, for customer service reasons, why they didn't respond or if they have hired another DJ, what consideration did they hire another DJ instead of us. My big question "WHOSE GETTING THESE JOBS IF EVERYONE IS NOT HAVING MUCH SUCCESS?????"
I am a caterer and I am on eventective, my friend who lives in my area was looking for a caterer for her wedding and I can't cater it that day because of being in the wedding.
well my point is that when she tried to look up caterers on this website and she was only able to pull up one caterer in this area and it didn't include my business on her one option list. So what I was wondering was do the people looking for a caterer even really get to see a full list of caterers in the area or do we have to pay extra for them to see us on here or listed as a catering business on your site?
Make sure you put a link here Layne, so we can find it. That sounds like a worth while post indeed! And it is a subject that I will eagerly admit I do a poor job with! I'll have to add that to my ever increasing list of things to do this New Year!
Thank you for your input.
And thank you, admin, for reminding us how the chorus goes! I am sure you get tired repeating yourself again and again! But they are valid points, and are worth repeating.
I have commented on this subject several times in the past. Eventective is still a very viable marketing tool for me. They notify me with regard to opportunities that come up and I find their refund policy to be very liberal.
What I don't find particularly helpful is the following"
1. There are numerous leads that come to me where it is more than obvious that the non-professional planner (usually one of the couple or a relative) hasn't a clue as to what an officiant is - or does. I get numerous requests for 'officiant" services for all kinds of things: parties, birthdays, corporate events... sometimes even when the bridal couple states that they already have a minister or that the ceremony is separate from their query.
2. Eventective's definition for 'non-response' (no planner activity 12 days after the lead purchase date) is not an exact science. Sometimes it's out-and-out faulty. Just because a 'planner' checks the email in his/her inbox does not (IMHO) constitute activity. Planners often check their email and dismiss the contents as if it were all junk mail.
I had one 'planner' (bridezilla, actually) read my email and then checked not interested. We never spoke or interacted outside her initial posting and my initial contact. That lead cost me $2.50 and yet I firmly believe that her posting was faulty from the get-go. She didn't need an officiant for her wedding. it certainly wasn't a pricing issue - I hadn't gotten that far down the road!
Nonetheless, nothing is perfect and Eventective amply serves my needs quite well. Folks, please keep in mind that this is a business (what you and I do) and you cannot send one email off and expect to find a pot of gold. Leads need to be cultivated into clients. When you get the inquiry from Eventective you've got a suspect... and hopefully you can move that into a prospect. Ultimately, if you happen to develop the rapport and trust with that person, they may become a client. And that, my friends, takes a bit of work and it certainly takes repetitive contacts with the 'planner' - whoever that may be. I concur, it would be sweet if Eventective required a phone number from the 'planner' too... but how many of us would actually call someone out of the blue. Egads, if we won't implement a series of emails to a potential client... why would we ever consider picking up the phone and calling them? (written in jest).
Unfortunately, all too often - and with the aid of the internet - our services are being viewed by the consumer as a commodity with absolutely no discernible value to them beyond price. These neophytes - novice and inexperienced to the pitfalls and potholes of the wedding industry think that it is just too simple - anyone can do it. So their mantra becomes: "How low will you go? How cheaply can I get your service? Discount, discount and discount some more."
Now... this would be a worthwhile blog for all of us to read and take notes on... How do you demonstrate your VALUE - your unique selling proposition - to the prospect leads you get? What the heck... I think I'll post that one myself! Care to comment?
I have had more non-responses than those that do respond. I only wish I had read the refund policy earlier. We did manage to book one event, so am not giving up on this site.
I have been a planner for 10 years and I am very responsive to my clients and potential clients. However, I have known technology to misfire from time to time. I would suggest if you do not hear from your planner via email after 2-3 days, by all means, call the planner. If they do not return your call within 24 hours, move on.
I have purchased over 80 leads since 2009 and have received only 2 inquiries which did not lead to a sale and from what I can tell from the listings, very few of my emails are even opened. I know that it is a numbers game but it isn't working for me. If the bride or planner doesn't even open the emails, how can I ever close on a sale? Why do they ask for help and then don't open the emails that they themselves initiated. I don't know why I continue with this idea but I guess I keep hoping that one sale will pay for the others that don't respond at all.
Did the planner not call to inform you she was not coming. If she did not do her job than I would be looking for a portion of my money back. I would not recommend her to some one. I am sorry to hear that.You can always ask the wedding planner for references of others events she has done, Check with Chambers of commerce, or call the BBB to she if the business has been listed.
Hi winstonministries, I don't know why an event planner would not response to their emails or phone calls. Some times we get flooded with email. i try my best to get back to everyone that sends me an email and return my calls within 24-36 hours. You may want to send your email twice.
Does having a planner read your response count as activity?
I am glad to see that I am not the only one with issues about planners responding to our emails. Since I signed up last month, I have had a total of 9 leads sent to me. I have responded to all except 2 or 3. I have yet to get a response from any of them. I did get a notice that my email was read for 1 lead. I decided to send an email from my personal email and still havent gotten a response. Hopefully I will start getting something soon.
I am a DJ in Calgary Canada area. I sent my first responses out about a week ago. to date I have sent out 9 responses have had 3 replies and one event as good as booked so it has been well worth it for me so far.
I send each lead a direct email letting them know that I have placed a personal quote in their Eventective mail box. I think our read ratio is about 90%... but that does not mean that they respond! For those of you that are new and have only purchased a few leads... don't expect to get a response! We buy hundreds of leads per month and only get a few responses, but at least we book most of those! If you want to be successful on this site take advantage of Eventective's refund program and buy lots of leads!
I, too, have a problem with planners not reading my e-mails. Some of these leads do not have the option for a refund. Is there a time limit within which requests for refunds must be made?
My problem may be a little different from the others. I was contacted by company. I paid for party in full and the planner did not show up on the day of event. Which left me out of a lot of money because I had to go out at last minute and purchase items needed for my daughter's party. Is there anyway you can make sure you have legitimate businesses on your site?
Welcome to Eventective! For any lead that is a non-response with no planner activity 12 days after the lead purchase date, please sign-in and request a refund and the purchase amount will be credited to your account. This credit can then be used for a future lead purchase.
Your response email should include a brief summary of you, your services, and what you can offer for their event. Regarding the issue with photo uploads, please contact us at 207.253.1653 and we can help you with that.
We are new to Eventective and have responded to two leads, from what I have read so far it does not seem unusual not have received a reply. I was wondering what we should be saying in our response email to the lead. we introduce ourselves and send photo's of our products. Can't give any estimates on cost due to not knowing what they are looking for yet so feel a bit in limbo with this. Also I have tried to attach the max # 5 photo's but only get to post 3 at the most. Something wrong there.
Any advice would be appreciated.
Often planners are in the beginning stages of planning their events so it is not uncommon for vendors to hear from them weeks later once they have reserved their venues. It is important to manage your leads and continue to follow-up with planners and show them the value you can add to their events.
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I too have purchased many leads and none have replied back to me. Also, now I am on a forum list and cannot get the emails to stop. I am not impresses with this service.
i have sent many responses but only one of my emails was read by the planner. I think the planners sign up and send in their legitimate request but our replies are not getting back to them. They either never log back on to the site to check for mail or iour mail going to spam. Planners need to give good phone numbers if they are really interested to be worth paying for the lead.
i have found the opposite to be true the only person who got back to me was someone about the cake
I am new to eventective.com and have noticed that alot of leads do not respond. Well I have purchased 7 leads and yet to get a response. I was beginning to think it was how I was presenting the message but I have changed nothing from other emails I have sent. This brings alot of clarity to this subject for me.
Leads that are generated through Eventective are manually approved before they are sent to venues and vendors in order to discourage false requests and users who are under the age of 18. When a planner submits an event request, there is notification that you must be 18 or older to use the service and that venues and vendors pay a fee for our services so to be respectful of submitting only serious inquiries and to respond to replies you receive.
I, too, have found that many planners do not respond to emails or phone calls. A few times I even encountered where the phone or email is invalid. I am hoping that Eventective can better screen these leads for legitimate phone numbers and email addresses and confirm with the planner. Perhaps let the planner know that we must pay for these leads, so they should be serious about their inquiry. I also find that children put the lead out there for a party they want without the parents even knowing.