Had three days of hectic schedule. Emil; Tasho of Ballantyne Limousine was prompt, courteous, and professional but that's what one should expect. He also arranged to have our favorite snacks, drinks, and a disposable camera! He was flexible when our itinerary changed due to whether. From beginning to end, the experience reflected Ballantyne limo attention to detail and proved they were eager to far exceed one's normal expectations. Their price was extremely competitive, ranging in the lower 1/3 of the 25 companies who submitted quotes and was by far the best value: a beautiful new limo, stocked to our taste, always ready and on-time. Ballantyne Limo even had umbrellas for us to use in the rain! Whenever I need a Limo in the greater Charlotte area, I'll call Ballantyne Limousine again - don't need 25 bids now.