How do I request a refund?

Frequently Asked Questions

We're here to help! And that includes helping you save time. For faster results, please check out the following answers to commonly-asked questions first. If the information provided does not answer your question, you will have an opportunity to contact our Client Services team for assistance.

Some of the most commonly asked questions are answered here. If you cannot find the answer you are looking for, Contact Us.

How do I request a refund?

How do I request a refund?

Refunds are only for clients with active Subscriptions.  If you are not currently enrolled in a Subscription Plan, you will not be able to request refunds. Learn more here.

  1. Sign in at, and navigate to 'My Eventective' from the Welcome menu at the top right.
  2. Click the 'Messages' menu option at the top of the page.
  3. Purchased Leads are tracked in the Event Manager Inbox and can be easily identified by the shopping cart icon.
    • Select the lead you wish to refund. 
    • Select the Request Refund link in the event header.
    • Enter a reason for the refund and Submit for approval.
  4. If the Request Refund link is not in the event header, it means the lead is not eligible for a refund.  Contact us to find out why.

Request Refunds

Refund requests are processed every few hours on weekdays and once approved, the lead purchase amount will be credited to your Eventective account within one business day and may be applied to future lead purchases. 

If this was not helpful, please let us know so we can make it better.

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