Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.0/5 4,521 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Our hotel restaurant Gaby Brasserie is open for Breakfast, Lunch, Dinner, and Drinks

  • Features some of the largest guest rooms in NYC starting at 350 sq ft / 33 sq m.

  • Prime location near Times Square, Bryant Park, Broadway, Rockefeller Center and Fifth Avenue

  • Pet friendly - please inquire about details.

  • All rooms have spacious bathrooms with separate shower/bathtub ideal for extended stays

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Gaby Brasserie

Enjoy a taste of France at Gaby Brasserie, Sofitel New York's Art Deco-inspired restaurant featuring contemporary French cuisine and classic cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,521 reviews

TripAdvisor Rating  4.5/5  7,890 reviews

Tired and under appointed rooms, Construction zone

Customer review rating 2.5/5

Tom G. Business - Confirmed reviews ALL

The hotel lobby and check-in is nice. Rooms are TIRED, OLD, and dilapidated. Carpet in my room was very old and worn - featured a nice (!) iron burn (someone dropped a hot iron on the carpet and left a sizeable mark). Good news - they are refurbishing rooms. Bad news - they are doing it comingled with guests using rooms right beside the reno project (rather than shutting a whole floor down to do the entire floor efficiently and quickly). Noisy in the morning and inconvenient. ZERO coffee or mini-bar in room (seriously???). How this hotel can be considered in the same class as a Fairmont is beyond me.

Dear Tom G., Thank you for taking the time to tell us about your experience at the Sofitel New York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marioara Sfera

Quick and enjoyable NYC visit.

Customer review rating 4.5/5

Ali M. Couples - Confirmed reviews ALL

We spent the weekend in New York City, visiting our two daughters, and had a wonderful stay at the Sofitel. The hotel is centrally located, and it made accessing the subway and local areas a breeze. The staff were attentive, and the accommodations were comfortable and quiet. It is the perfect location and hotel for a stay in New York City.

Dear Ali M., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Zaid

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The Hotel is well located and staff was efficient and friendly. The rooms, however, are in desperate need of renovation.

Dear Andrew E., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be noted that our hotel will start renovation January 2025. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Zaid

Lots of unexpected charges

Customer review rating 0.5/5

Eric C. Families - Confirmed reviews ALL

I booked a room with the understanding that I was paying extra to include valet This was not the case I was charged for valet parking everyday The room was not as I expected I was barely disappointed in this particular location as this is the fourth Sofitel I've stayed at

Dear Eric C., Thank you for taking the time to tell us about your experience at the Sofitel New York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I have looked at your reservation and noted that the parking was indeed included into your rate. I have refunded your card back for the extra charges. Please allow 5-7 business days for the refund to reflect back onto your card. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marioara

Superb Staff

Customer review rating 5.0/5

Pamela D. Friends - Confirmed reviews ALL

We loved our weekend stay at Sofitel NYC! The hotel is well located but the exceptional staff is what truly sets your hotel apart. Everyone staff member we interacted with, from the front desk to the bartenders to the room attendants were gracious, helpful and professional. We will definitely stay with you again on our next trip to New York!

Dear Pamela D., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Zaid

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Other web-users rate our hotel

  • 1,358 reviews 9.6/10 Location
  • 2,427 reviews 5.8/10 Room
  • 2,236 reviews 7.2/10 Service
  • 43 reviews 6.2/10 WiFi
  • 1,047 reviews 7.3/10 Comfort
  • 701 reviews 3.8/10 Food
  • 607 reviews 6.8/10 Cleanliness
  • 517 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.