I love the entire concept of Eventective's business. I purchased an add, enhanced my program. yet after almost a year, I have had not one response from the contacts I have been given when purchasing a lead. The web site is great, the format and information is great, yet I am very confused that we do not even get an email response.
Wondering if any other vendors have experienced this. As for my company I have been in business since 1987, have a very comprehensive web site, and have voted #1 Caterer by our regions most prestigious business publications for the past 2 years.
Any advice gladly accepted.
Chef Warren Berman
I believe, and truth be told, that Eventective's front page layout is geared toward venues, hence the high number of notes from planners that they are looking for venues with etc etc etc as options, and very little detail provided on other services that were "checkmarked" on their inquiry form. For other services needed, we are simply check boxes or not as highly visible on the lead gen form to them.
This contributes directly to the reason why 4.5 out of 5 posts are directly related to venue searches. Thus, if you're any other kind of business, you're a side thought and less likely to be replied to, which is further proven as you browse through Eventective's site. Sure there are other categories planners can choose from and search within, but just look at the front page and subsequent interior pages - two categories at the forefront "venues" and "event spaces" (SAME THING), not to mention the drop down box is already pre-selected for "wedding venues" with Party Locations, Banquet Halls, Restaurants, Inns and the like the very next few choices. Secondary pages feature venues again as the top category of interest, not to mention their featured partners are mostly venues. Thus, planners are inundated with information about venues.
So if you're any other kind of vendor, you may want to go elsewhere for more exposure from a site who shows unbiased direction, or take full advantage of Eventective's credit system for unsuccessful leads. Otherwise, be prepared to kick down the door for your business with a heavier boot than you would have to use with any other wedding vendor site.
Thank you very much for the insights, much appreciated.
I appreciate you taking the time to respond. What you says makes sense, and I will need to re-evaluate. Thanks again
I am a venue and i find the budgets to be so unrealistic. I find that I eliminate considering so many of the leads because of this.
Because many planners are in the beginning stages of planning their events, they may have unrealistic budgets since they have never planned this type of event before and do not know what to expect in terms of cost. This is a good opportunity for you to help educate planners, show them why they should choose your services and justify the value of your services. Eventective is also looking at additional things we can implement to assist planners with the budget planning process.
I agree. After 27 years in this business, for some reason, people thiunk that food is free, and all the amenities that go with them should be included. They have no concept of how truly low are margins are, and how high the overheads can be. I think developing some kind of educational tool for consumers, would make our jobs less frustrating to deal with, and give us more high quality clients
July 7, 2010
I have purchased $500 from Eventective and need access to my account. I strongly feel there should be a contact phone number where I am able to contact someone regarding my account. I have e-mailed numerous times without any response. I do hope someone monitors this feedback column and will contact me at 720-974-1871. Thank you
Thank you Eventective for your "no risk" lead program. This is one more arrow in my sells lead quiver. The ability to store template first response emails save time and to be able to contact a prospect through the event planners page is very helpful in getting them to at least read the response. By tracking the date&time of my reply allows me to easily see when its time to try again or request a refund,which you do so promptly. I wish other marketing agencies that I used (usually costing much more)would put their money where their mouth is and offer a money back guarantee. To all those who are frustrated remember it is a numbers game. You are prospecting. Keep picking away. YOU educate the prospect about your industry.They more you inform them of what to look for and look out for, the more you'll stand out from the crowd and end up with the sale. We are all in the service industry which means though we provide a tangible product,ie. photos, food, candles,etc. what they are really needing to be sold on is the intangible. Your ability to serve them. To show up on time. Serve the food hot and on time, such as Chef Warren did serving food despite a power outage.Will the flowers be just right, the candles they ordered arrive on time. I hope this helps and I hope I can return to swap more ideas. "A rising tide raises all ships".
Gene Brownsword C.E.O.
ToGo's Catering Services
(clean-up executive officer)
August 27, 2010
I haven't had one customer (lead) get backt o me in a year. The return policy is nice but you really need to stay on top of it. We have a DJ company and have been doing this since 1989. I eliminate leads due to their budgetrequirements. and I do think that brides budgets are unrealilistic. I feel the eventectiv4e site is geared more toward venues.
Is there a way to limit the leads that are received to a certain "budget number"? I thought when I was first filling out the venue information it allowed me to make a selection as to what type of events and the budgets that we wanted to receive leads from? I've received quite a bit of leads, however most of them the budgets are extremely low in regards to our venue? Any advice or help would be greatly appreciated.
December 30, 2010
I am a new vendor and when I log out and go check for my listing in the "GLOUCESTER" area it doens't show what so ever like Orleans, Toronto and even Ottawa. Gloucester is a small part of Ottawa. Maybe I should change the place for my listing to come up in the Ottawa section. Even then I want to sale my services to just more to ottawa clients.....
I had questions and have yet to receive any responses from anynone.......
Something is definitely wrong with this site. I too have never had a response to a single email - I've even called when a number is provided and get no call backs. Now they seem to have hidden the request refund option.
As a bride who's trying to plan my wedding, It's been very discouraging for me that the only contact I had was 1 DJ service. That's it. Granted, there was some flip-flopping on the dates, and I'm not totally sure of the budget yet. So, I'm going to try one more time. and then, I'm done.
Dear Eventective,We are a full service catering / entertainment company,I love the concept of eventive but I have spent a lot of money on leads but you don't get anyone responding to your emails or phone calls.It is very frustrating.Perhaps you can screen the leads first to make sure they are really interested in using our services.I want this to work but it is very frustrating.Any suggestions?Thank you. Friscos.com
My company BrandyWyne Events has received some good leads from Eventective and I very much like the service, but I need to limit my lead base to Missouri and within 30 mi. Most of the leads are coming from Illinois area. I do not service that area? How do I contact you about this change? Thank you.