Frequently Asked Questions

Frequently Asked Questions

We're here to help! And that includes helping you save time. For faster results, please check out the following answers to commonly-asked questions first. If the information provided does not answer your question, you will have an opportunity to contact our Client Services team for assistance.

What is Eventective’s refund policy?

What is Eventective’s refund policy?

Eventective clients with an active Subscription may request refunds for leads that: 

  • Contained an invalid email address or phone number (Eventective provides the 'Respond' link on your 'Leads' page which when used will guarantee connection with the planner even if the entered email address is invalid AND we will notify you via email when the planner reads your message)
  • Have not responded to you and show no planner activity (including but not limited to 'Read Your Message', 'Viewed Website and/or Contact Information') by the 12th day after the lead purchase date

The refund policy does not cover leads where the planner indicates they are ‘Not Interested’ in your services.

All refund requests must be submitted within 30 days of the lead purchase date.  Refunds are not available after 30 days.

Premium Subscribers receive free unlimited leads so no need to refund. 

Lead refunds are not offered to courtesy listings or EventClicks listings.

It this was not helpful, please let us know so we can make it better.

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