Terms and Conditions

Black Point Protection Group, LLC provides services for a wide variety of events throughout the year, processing a large number of financial transactions and collecting registration data. The following provides important information concerning any request to cancel or request a refund of fees for our event services. Cancellations (Refund Requested) Any request by a client must be received in writing via email to the Operations Division email address that is provided in your Online Receipt and Invoice Email. For events, a request for cancellation (and refund) will be accepted up to the deadline time of 12:00 PM Noon, three business days in advance of the event. Black Point Protection Group, LLC must schedule the staff at that time and making changes will result in additional costs or penalties. For example, for a Thursday event, your cancellation must be received by 12:00 PM Noon the previous Monday. If the cancellation request is received after the deadline, we cannot issue a refund.. Refunds All approved refunds are subject to an administration fee to offset system and financial charges. This fee is based on the fee for the event: $20 to $100 – $10.00 administration fee; and $101 or higher – administration fee equal to 10% of the registration fee. Substitutions General Terms If Black Point Protection Group, LLC cancels an event staffing booking, the booking party will receive a full refund of fees paid (no administration charge) no later than two business days following the scheduled date of the event. All refunds will only be made using the original form of payment. For example, if you registered using a Visa card, any refund will be credited back to that same Visa card. Any of the above policies can be further expanded – we request that all booking parties carefully review all event staffing related information for any additional terms or limitations that may apply to an event staffing request. HELPFUL TIPS To help expedite a request for a refund or substitution, please provide the invoice reference number found in the top left of your invoice. We cannot view, and do not require, your credit card number (that information is encrypted & protected) to perform a refund transaction. Never put any credit card information in an email.