I worked with Gwen and she was so nice. She was very honest with us and tried different ideas, which we ended up using in the wedding. She did try to sell us more add ons, but when we said no - she did not push the issue at all. We even left to go check out other dresses and she was actually telling us to go! And a sale was starting the next week but she gave us the deal a few days early. Very nice.