Perhaps it's because Music Express is located in the heart of the entertainment capital of the world, but they get it. They understood when I called with a last minute request to drive a VIP. There was no squabble about how I should have made arrangements weeks ago. They just did it. This particular person was, quite frankly, one of the most difficult individuals I have ever met (which is why we needed to arrange transport for her), but they went out of there way each day to make that awful woman feel like royalty. I feel their greatest attribute is their flexibility. They are not terribly rigid about what they can and can't do. They made sure all of her favorite refreshments were stocked. They always offered fresh flowers. Of course, that ended up putting her in a much better mood making her immensely easier to work with. Finally, being attentive to little things is fantastic, but being on time is crucial. Music Express' professionalism is matched with their punctuality. They were on time with each and every pick up and drop off regardless of our location. The gentleman at Music Express was always kind and calming. He put all of our worries at ease. Somehow the staff at Music Express tamed the beast and we were able to get our project completed.